Shipping & COD Information

Last updated: 10 October 2026. OneRupeeStore.lk delivers within Sri Lanka through approved courier partners, subject to service coverage, stock availability, and address confirmation.

Order confirmation and dispatch

We may call or message the mobile number supplied at checkout to confirm the order and delivery details. Dispatch begins after verification and stock allocation. Orders placed on weekends or public holidays may be processed on the next working day.

Delivery time

The estimated delivery time displayed on a product or confirmed with your order is an estimate, not a guaranteed arrival date. Delivery can take longer for remote areas or due to holidays, weather, high order volumes, courier delays, or other conditions outside our reasonable control.

Delivery charges

The applicable delivery charge is displayed in the cart or checkout summary before you submit the order. If a destination requires a different arrangement, we will contact you before dispatch. No undisclosed charge will be added after confirmation without your agreement.

Cash on delivery

For COD orders, prepare the total shown in your confirmed order summary and pay the courier when the parcel arrives. The courier may contact you before delivery. Please do not transfer money to an unknown account or person claiming to represent the store; verify any unusual request through our official contact details.

Delivery attempts

Keep your phone available and provide a complete, accessible address. If delivery cannot be completed because the customer is unavailable, unreachable, or the address is incorrect, the parcel may be returned. Re-delivery may require reconfirmation and an additional courier charge disclosed in advance.

Tracking

Use Track Order with the order number and the same mobile number used at checkout. Once assigned, the page may show the courier, tracking number, current status, and recorded status history. Contact us if the status does not update within a reasonable time.

Damaged or incorrect parcels

If a parcel arrives damaged or contains an incorrect item, keep the packaging and courier label and follow our Returns & Refunds Policy. Report the issue promptly with photos or video where possible.